Our workshops are designed to teach tools and techniques today that you will be able to apply in your processes to achieve results tomorrow. We keep our workshops small so that you will have the opportunity to get answers to your questions. By attending one of our workshops, you will gain the following benefits:
Lean for Office and Service Processes Workshop: 1 Day
Blackwell Consulting is offering a hands-on, simulation-based workshop designed to involve you in using Lean tools to impact the processes that are critical to you.
Though Lean principles were developed by Toyota for manufacturing operations, they are just as useful in improving office and service processes such as procurement, accounts receivable, sales, call centers, banking, health care, etc.
Learning Experience
This workshop features a hands-on process simulation, and combines just-in-time facilitation with experiential
learning. Add to that the networking opportunities with people in unique industries that share your problems, and
this workshop is positioned to deliver lasting results for you and your organization.
Workshop Agenda
- 8:00 - Coffee & Networking
- 8:30 - Workshop Kick-off
- 9:00 - Simulation Round 1
- 10:00 - Process Effectiveness (what customers need, when they need it, at a quality they expect)
- 11:00 - Simulation Round 2
- 12:00 - Lunch & Networking
- 12:45 - Process Efficiency (delivering outputs and services with the least effort in time, people, and other resources)
- 1:30 - Lean improvement tools
- 4:00 - Simulation Final Round
- 4:30 - Wrap up: Review;Reflection;Evaluation
- 5:00 - End of workshop
Due to the highly interactive nature of this workshop, space is limited!
Who should attend?
This workshop is designed to engage all professionals:
- Executives
- Managers
- Supervisors
- Individuals responsible for delivering services
What you will learn:
- Lean improvement tools and techniques
- How to improve process effectiveness
- How to improve process efficiency
Cost:
Scheduled Workshops